These conditions relate to all sites (referred to above as “the Sites”) published by the company QUAI DES CELESTINS:
https://dlabparis.com
The QUAI DES CELESTINS Company, a simplified joint stock company with capital of €9,050, whose head office is at 207 rue du Faubourg Saint-Martin – 75010 Paris, registered in the Paris Trade and Companies Register under number 522 306 265 , including the intra-community VAT number FR1 352 2306 265 (hereinafter “Quai des Célestins”).
I. APPLICATION OF THE GENERAL CONDITIONS OF SALE
The general conditions of sale (the “CGV”) detailed below apply to all orders for products and services placed via the Site (the “Products”) with Quai des Célestins by any person (the “Customer”) .
The Customer must read the T&Cs before placing any order (the “Order”), the T&Cs being available on the Site.
Quai des Célestins reserves the right to adapt or modify these General Terms and Conditions at any time. The version of the General Terms and Conditions applicable to any sale being that appearing online on the Sites at the time of the Order. Consequently, placing an Order requires full prior and unreserved acceptance of the General Conditions of Sale by the Customer by clicking on the button "I have read and accept the general conditions of sale".
II. INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE
The site, https://dlabparis.com is an e-commerce site which is owned and managed by Quai des Célestins.
The Site is accessible to all users of the internet network in principle 24 hours a day, 7 days a week, except interruption, scheduled or not, by Quai des Célestins or its service providers, for the needs of its maintenance and/or security or in the event of a breakdown. force majeure (as defined below). Quai des Célestins cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site.
Quai des Célestins does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will operate without breakdown or interruption. In this regard, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. Quai des Célestins cannot be held responsible for data transmission, connection or network unavailability problems.
Quai des Célestins reserves the right to change the Site, for technical or commercial reasons. When these modifications do not alter the conditions of provision of services, in a substantial and negative manner, the Customer may be informed of the modifications that have occurred, but his acceptance is not requested.
III. REGISTRATION ON THE SITE
To be able to place an Order, the Customer must first register on the Site by creating an account containing the Customer’s information (the “Customer Account”).
The Customer's registration on the Site is validated after verification of the standard form completed by the Customer. The Customer receives a registration confirmation email.
When creating their Account, the Customer must ensure the accuracy and completeness of the data they provide. The Customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, Quai des Célestins cannot be held responsible for the impossibility of delivering Products.
By registering on the Site, the Customer declares and guarantees to Quai des Célestins that he or she is of legal age and has the legal capacity to enter into a contract.
Quai des Célestins may delete the Customer's Account at any time, for any reason, at its sole discretion.
IV. PRODUCTS
The Products offered for sale are those described on the Site on the day of consultation of the Site by the Customer, within the limits of available stocks. These indications are automatically updated in real time. However, an error in the update, whatever its origin, does not engage the responsibility of Quai des Célestins. As such, Quai des Célestins cannot be held responsible for the cancellation of an Order for a Product due to exhaustion of stocks.
Quai des Célestins takes the greatest care in the presentation and description of its Products to best satisfy the Customer's information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.
Quai des Célestins does not guarantee the accuracy or security of the information transmitted or obtained using the Site.
It is specified that Quai des Célestins only accepts the return of intact and unopened Products, these two conditions being checked before returning the returned Products to stock.
V. ORDERS
Taking an Order on the Site is subject to compliance with the procedure set up by Quai des Célestins on the Site including successive steps leading to validation of the Order.
The Customer can select as many Products as he wishes which will be added to the basket (the “Basket”). The Basket summarizes the Products chosen by the Customer as well as the prices and related costs. The Customer may freely modify the Basket before validation of his Order. Validation of the Order constitutes confirmation of the Customer's acceptance of the General Terms and Conditions, the Products purchased, their price as well as the associated costs.
A confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by Quai des Célestins. To this end, the Customer formally accepts the use of email for confirmation by Quai des Célestins of the content of their Order. Invoices are available on request from customer service “contact@dlabparis.com”.
VI. REFUSAL TO PROCESS AN ORDER
Quai des Célestins reserves the right to withdraw at any time any Product displayed on the Site and to replace or modify any content or information appearing on the latter. Despite Quai des Célestins' best efforts to meet the expectations of its customers, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.
Quai des Célestins cannot be held responsible towards the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site, or the replacement or modification of any content or information appearing on this Site, or even the refusal to process a Order after sending the confirmation email summarizing the Order.
Quai des Célestins also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.
VII. PRICE AND PAYMENT TERMS
The prices of the products are indicated on the Site in euros, VAT included, but excluding customs fees and other taxes. Customs fees and other taxes must be paid by the Customer directly to the carrier.
All prices displayed are calculated and include the value added tax (VAT) applicable in France.
Quai des Célestins reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the Order, subject to availability.
The Products are payable in cash upon placing the Order.
Payment for purchases is made either via Paypal, or via the Payplug secure payment platform or the ALMA secure payment platform for payment in several installments without fees.
The Customer expressly acknowledges that the communication of his bank card number to Quai des Célestins constitutes authorization to debit his Account up to the price of the Products ordered. If applicable, a notification of Order cancellation for non-payment is sent to the Customer by Quai des Célestins to the email address provided by the Customer when registering on the Site.
The data recorded and kept by Quai des Célestins constitutes proof of the Order and all past sales. The data recorded by Paypal, Payplug or ALMA constitutes proof of any financial transaction between the Client and Quai des Célestins.
VIII. DELIVERY
Deliveries are ensured by the Post Office's Colissimo service, from Monday to Saturday, by Chronopost within 24 hours and by Mondial Relay, depending on the option chosen by the Customer when validating their Order.
Delivery means the transfer to the Customer of physical possession of the Products (the “Delivery”).
The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order in the “Delivery” section.
When Quai des Célestins takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, of a natural person of his choice or of a legal entity (delivery to his company ). Delivery cannot be made to hotels or to post office boxes.
If it is impossible to carry out the Delivery, due to an incorrect delivery address or the absence of collection by the Customer of his Order, the Customer may choose to have the Order returned or to be reimbursed.
Quai des Célestins delivers Orders within a maximum period of principle of twelve (12) working days for a Delivery in Metropolitan France and twenty (20) working days for an international Delivery, this period being counted from the first working day after the validation of the Order (note that Quai des Célestins does not deliver the Products to the following countries: Canada). The day after a special operation is put online and from November 23 to December 31, the Delivery time may be increased by ten (10) days, given the large and exceptional volume of Orders.
In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, codes of access, names and/or intercom numbers, etc.).
Quai des Célestins cannot be held responsible for any delay in delivery not being its fault or justified by a case of force majeure (as defined below).
If the Delivery time is exceeded, the Customer may request the cancellation of the sale and obtain, within a maximum of fourteen (14) days of his request to this effect, the reimbursement of the sums paid on the occasion of the Order. Notwithstanding the above, Quai des Célestins cannot be held responsible for any harmful consequences resulting from a delivery delay, only reimbursement of the Product by Quai des Célestins being possible to the exclusion of any other form of compensation.
Quai des Célestins may, if necessary, refuse orders from consumers requesting excessive reimbursement of orders.
IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS
9.1. Deadline and terms for exercising the right of withdrawal
In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from Quai des Célestins, without having to justify his decision.
9.2. Terms of return of the Order within the framework of the right of withdrawal
The right of withdrawal is exercised without penalty.
The Customer returns the Order at his own expense, without undue delay and, at the latest, within fourteen (14) days following communication of his decision to withdraw in accordance with article L. 221-21 of the Consumer Code.
Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original, new, unopened condition.
9.3. Reimbursement of Products returned within the framework of the right of withdrawal
Reimbursement of the Order by Quai des Célestins is made no later than 72 hours from the date on which the Package is received by the logistics team.
Quai des Célestins makes the reimbursement using the same means of payment as that which was used to pay for the Order, unless expressly agreed by the Customer to use another means of payment and to the extent that the reimbursement does not does not incur costs for the consumer.
If the Customer fails to comply with these General Terms and Conditions, Quai des Célestins will not be able to reimburse the Products concerned. In all cases, the return costs are the responsibility of Quai des Célestins if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.
No refunds will be given for orders older than 6 months from the date of purchase. After this period, all sales are considered final, and no refunds will be granted.
9.4 Satisfied or refunded program: D-LAB NUTRICOSMETICS undertakes to refund the order if the customer declares himself dissatisfied.
Satisfied or refunded program: D-LAB NUTRICOSMETICS undertakes to reimburse the order if the customer declares himself dissatisfied.
Conditions of recovery:
- The cure must have been consumed daily and entirely throughout the recommended duration of the cure, respecting the dosage.
- The questionnaire, sent by customer service, must be completed in full, accompanied by a photo of the empty bottle(s) and a copy of an identity document (identity card or passport currently valid)
If all these conditions are met, the treatment will be reimbursed within 30 days of receipt.
In the event that the customer has ordered several bottles of the same formula for which he wishes to be reimbursed, only one bottle or program consumed will be reimbursed. Other bottles must be returned unopened, in their original packaging and accompanied by the questionnaire, the order number and the first and last name to the following address:
KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS Account
2 Alley of Poppies
03800 Saint Bonnet de Rochefort,
France
The costs of returning the products are the responsibility of the customer. We advise you to opt for shipping with tracking, as we will not be able to refund you for products not received.
X. LOYALTY PROGRAM
10.1 Membership Terms and Conditions
Membership in the D-LAB NUTRICOSMETICS loyalty program can only be done via the website www.dlabparis.com by creating an account on the page www.dlabparis.com/account/register.
The loyalty program is accessible subject to acceptance of these general conditions, and membership is free and open to any natural person over 18 years of age, acting in a personal capacity.
To join the loyalty program, it is mandatory to provide your name, first name and email. Membership will only be registered if the mandatory information requested is complete and usable. Any change in the personal data communicated for the purposes of membership in the loyalty program must be notified as soon as possible by email to contact@dlabparis.com.
10.2 Overall Operation of the Program
The loyalty program allows each member, once their customer account has been created, to earn points which will be directly added to their customer account. Each member will be able, as soon as their balance allows, to benefit from advantages, reductions or gifts on the site www.dlabparis.com.
10.3 Accumulation of points
The accumulation of points requires the prior identification of the member by identification with their loyalty account and is carried out with each purchase.
The points scale is 1€ including tax = 1 point. Other actions are possible to accumulate points in your customer account:
instagram
- Subscribe to our Instagram pages
- Share a designated post as a story
- Share a designated reel to a story
- Share a designated IGTV story
- Comment on a designated post
- Tag 2 friends under a designated post
- Post a story
- Post a post
- Post a reel
- Post a story with a link
- Share a promo code in a story
- Leave us a review on Facebook
- UGC
- Send us a before and after photo
- Send us a video testimonial
Notice
- Leave us a review on Google
- Leave us a review on Trustpilot
- Leave us a review on our site
TikTok
- Subscribe to our tiktok page
- Post a post
Classics
- Subscribe to our newsletter
- Create a customer account
- Respond to a customer survey
Regarding these actions, once they have been executed, they have the ability to display various states:
- Available: Our team added a new action and you haven't performed it yet.
- Pending: The mission is currently being verified. If the requested action is respected, the points are then credited within 48 working hours.
- Validated: The requested action has been validated and the points are then credited within 48 working hours.
- Invalid: The requested action was not respected and is therefore not validated. The points are therefore not credited and you can start the mission again.
Any before/after photos you share with us will be used anonymously.
Each member can consult their points balance at any time by logging into their customer account on the site.
10.4 Rewards and Discounts
After checking that the missions have been successfully completed, D-LAB NUTRICOSMETICS awards points to members of the loyalty program.
When loyalty program members have reached the number of points necessary to obtain a reward, they can claim it by clicking on “Redeem”.
10.5 Cancellation of Points
Points relating to a purchase that has been the subject of a refund or return of goods will be canceled and decredited from the member's loyalty account.
10.6 Sponsorship
The Customer, a member of the loyalty program, has the possibility of sponsoring his or her loved ones. The Customer, sponsor, offers a €15 reduction in the form of a voucher to his/her godchild for their first order. This can be used once, cannot be combined with any other reductions, is non-transferable, non-refundable and valid for 30 days.
Once the transaction is completed, the sponsor receives €20 off in the form of a voucher. This can be used once, cannot be combined with any other reductions, is non-transferable, non-refundable and valid for 120 days.
XI. WARRANTIES - LIMITATION OF LIABILITY
The liability of Quai des Célestins with regard to any Product purchased on the Site is strictly limited to the purchase price of the latter. Quai des Célestins will under no circumstances be liable for the following losses, regardless of their origin:
loss of revenue or sales
operating loss
loss of profits or contracts
loss of expected savings
data loss
loss of working or management time
image damage
loss of chance, and in particular to order a Product,
moral prejudice.
The documents, descriptions and information relating to the Products appearing on the Site are not covered by any warranty, explicit or implicit, with the exception of the warranties provided for by law.
Quai des Célestins does not provide any guarantee regarding any damage that could be caused by the transmission of a computer virus, a worm, a time bomb, a Trojan horse, a cancelbot, a bomb logic or any other form of programming routine designed to damage, destroy or otherwise impair any functionality of a computer or to interfere with the proper functioning thereof, including any transmission resulting from a download of any content created by the Client, the software used by the Client to download the content, the Site or the server which allows access to it. In this regard, the Customer acknowledges that it is its responsibility to install appropriate anti-virus and security software on its computer hardware and any other device in order to protect them against any bugs, viruses or other programming routines. this order proving harmful.
The Customer acknowledges that it assumes all risks associated with any content downloaded or otherwise obtained through the use of the Site and agrees that it is solely responsible for any damage caused to its computer system or any loss of data resulting from the download of this content.
Quai des Célestins is only required to deliver Products that comply with the contractual provisions. The Products are considered to comply with the contractual provisions if the following conditions are met: (i) they must conform to the description and have the characteristics set out on the Site; (ii) they must be suitable for the purposes for which products of this type are generally designed; (iii) they must meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.
In addition, Quai des Célestins guarantees consumers against lack of conformity and hidden defects for the Products sold on the Site under the following conditions:
Apparent defect - Guarantee - Legal conformity - Hidden defects
The presence of an apparent defect on a Product must give rise to a complaint by email (contact@dlabparis.com)
The Customer must comply with the procedure relating to the right of withdrawal by informing Quai des Célestins in advance by any means of the existence of this apparent defect, so that the return can be accepted.
Subject to validation of non-conformity or a hidden defect by Quai des Célestins or the manufacturer as the case may be, the Customer benefits from the following guarantees:
Quai des Célestins, whose head office is located at 207 rue du Faubourg Saint-Martin – 75010 Paris, France, acts as guarantor within the meaning of the provisions of articles L 217-5 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.
Thus the Client:
benefits from a period of two (2) years from delivery of the Product to act in the event of lack of conformity of the Product,
is exempt from providing proof of the existence of the lack of conformity of the goods during the six (6) months following delivery of the Product,
can choose between repairing or replacing the Product, subject to the cost conditions provided for by article L217-9 of the Consumer Code;
The legal guarantee of conformity applies independently of the commercial guarantee described below.
In addition, the Customer can also implement the legal guarantee for hidden defects in the item sold, within the meaning of articles 1641 et seq. of the Civil Code. The legal guarantee against hidden defects allows the Customer, within two years from the discovery of the defect, to reimburse a Product which turns out to be unfit for its use.
The hidden defects guarantee allows the Customer to be protected against hidden defects in the Product purchased which prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has the choice between two options: keep the Product and request a reduction in the price, or return the Product and request reimbursement of the price paid, in accordance with article 1644 of the Civil Code.
In order to implement these guarantees, the Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and copy of the complaint to the head office. social service of Quai des Célestins, after sending an e-mail indicating the reason for the return of the Product.
For all purposes, the following legal provisions are recalled:
Art. L217-4 of the Consumer Code: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
Art. L217-5 of the Consumer Code: “The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable (a) if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; (b) if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, particularly in advertising or labeling; 2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
Art. L217-7 of the Consumer Code: “Defects of conformity which appear within a period of twenty-four months from delivery of the good are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity. »
Art. L217-8 of the Consumer Code: “The buyer has the right to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied. »
Art. L217-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer. »
Art. L217-10 of the Consumer Code: “If repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him given the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor. »
Art. L217-11 of the Consumer Code: “The application of the provisions of articles L. 217-9 and L. 217-10 takes place without any cost for the buyer. These same provisions do not prevent the award of damages. »
Art. L217-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed two years from the delivery of the good. »
Art. L217-13 of the Consumer Code: “The provisions of this section do not deprive the buyer of the right to take action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature recognized by law. »
Art. 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it acquired, or would have given only a lower price, if he had known them. »
Art.1642 of the Civil Code: “The seller is not liable for apparent defects of which the buyer was able to convince himself. »
Art. 1643 of the Civil Code: “He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee. »
Art. 1644 of the Civil Code: “In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded. »
Art. 1646 of the Civil Code: “If the seller is unaware of the defects in the thing, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale. »
Art. 1648 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. (…) »
Force Majeure
In the event of the occurrence of a force majeure event preventing the execution of these General Terms and Conditions, Quai des Célestins will inform the Customer within fifteen (15) days of the occurrence of this event, by email or by registered letter. with acknowledgment of receipt. Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lock-outs, riots, boycotts or other actions of an industrial nature or disputes commercial activities, civil unrest, insurrection, war, act of terrorism, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, government restrictions or legal, legal or regulatory changes to forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of Quai des Célestins or the Client without compensation to either party. Failure to pay by the Customer cannot be justified by a case of force majeure.
XII. PARTIAL DISABILITY
If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.
XIII. NON-WAIVER
No tolerance, inaction or inertia on the part of Quai des Célestins may be interpreted as a waiver of its rights under the terms of the General Terms and Conditions.
